This month, you wrote to us less than last month: you sent us 56 messages! How many times did we reply?
How long did it take to get back to you this month?
The waiting time for a customer to contact support is divided into 4 categories:
- A+ for a response received less than an hour after the message was sent to support
- A for a response received between 1 and 4 hours after the message was sent to support
- B for a response received between 4 and 24 hours after the message was sent to support
- F for a reply received more than 24 hours after the message was sent to support
On average, you waited 5.4 hours for a response.
But beware of averages that can be misleading: they are not representative of the majority of users.
In 54% of cases, we got back to you in less than an hour, and in 30% of cases, we got back to you in less than 4 hours!
