This month, you sent us 82 messages! Find out how quickly we replied.
How long did it take us to reply to you this month?
The waiting time for a customer to contact support is divided into 4 categories:
- A+ for a response received less than an hour after the message was sent to support
- A for a response received between 1 and 4 hours after the message was sent to support
- B for a response received between 4 and 24 hours after the message was sent to support
- F for a reply received more than 24 hours after the message was sent to support
On average, you waited 10 hours for a response.
But beware of averages, which can be misleading: they are not representative of the majority of users.
In 50% of cases, we replied in less than an hour, and in 21% of cases, we replied in less than 4 hours!
In the diagram below, the size of the circle indicates the number of messages received, and the color indicates how long users waited to receive a reply. Areas with a blue background indicate the time slots when our teams regularly respond to tickets.
