This month, you wrote to us less than last month: you sent us 98 messages (25% less than in May)! How quickly did we reply?
How long did it take to get back to you this month?
The waiting time of a customer who has contacted support is divided into 4 categories:
- A+ for a response received less than an hour after the message was sent to support
- A for a response received between 1 and 4 hours after the message was sent to support
- B for a response received between 4 and 24 hours after the message was sent to support
- F for a reply received more than 24 hours after the message was sent to support
On average, you waited 22 hours for a reply.
But beware of averages, which can be misleading: they are not representative of the majority of users.
In 55% of cases, we replied in less than an hour, and in 16% of cases, we replied in less than 4 hours!
