Here we go with another edition of our support transparency report. This month, you sent us 69 messages! How quickly did we reply?
How long did it take to get back to you this month?
The waiting time for a customer to contact support is divided into 4 categories:
- A+ for a response received less than an hour after the message was sent to support
- A for a response received between 1 and 4 hours after the message was sent to support
- B for a response received between 4 and 24 hours after the message was sent to support
- F for a reply received more than 24 hours after the message was sent to support
On average, you waited 7.2 hours for a response. Which is much better than last month🙂
But beware of averages that can be misleading: they are not representative of the majority of users.
In 51% of cases, we got back to you in less than an hour, and in 26% of cases, we got back to you in less than 4 hours!
