WHITE PAPERS

Digital Experience Benchmark 2027

digital experience benchmark
Only 3 per cent of France’s most-visited websites are ready for all their visitors, both human and AI. Search, generative AI, user experience, accessibility, chatbots: find out where your sector stands and where to start.

What you'll find out

A customer discovers your product in an AI answer, compares it on their phone, then hands the purchase over to an agent. At every step, your website can lose them without any dashboard flagging it.

 

We analysed more than 1,400 of the most visited websites in France, across retail, travel, banking, insurance and luxury. This benchmark measures their readiness across five pillars: Search, AI Search, Experience, Accessibility and AI Agents.

 

What you’ll discover:

  • How ready leading brands are across the 5 pillars, and the 5 most common blind spots
  • Why a website that ranks well on Google can remain unreadable to AI
  • Which AI bots websites block, and why it is a brand decision
  • The gap between Google’s thresholds and a truly smooth experience, and its effect on conversion
  • The priority for each sector: retail, travel, banking and insurance, luxury
  • Four decisions to prepare your website for tomorrow’s uses

What about your site?

Get the benchmark’s 5 pillars applied to your site: your score, your ranking in your industry and your priorities.

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